Warranty Repair Form

Sometimes when your Brilliant fan is installed you may think there might be a problem. Before filling out a Warranty Repair Form please follow our troubleshooting guide to correct these common installation faults: Troubleshooting Guide
The following items are not covered by your Brilliant warranty:
1. The presence of an intermittent humming noise that occurs due to variations in electrical supply. This noise can be caused by your hot water service, microwave or your electricity provider sending a ripple control signal in your area. This is not a product fault.
2. A wobbling fan that has not been installed correctly or due to external influences, or has unaligned or mismatched blades. To remedy this please see our troubleshooting guide, link is at the top of the page.
3. Corrosion such as rust or surface damage (known as tea staining). BEFORE installation, the stainless steel parts MUST BE TREATED with neutral oil, which must penetrate all the joints, after which, dry the area with a soft cloth. In extremely corrosive environments, the treatment with oil must be repeated at least 4 times a year. In case of serious corrosion, use an abrasive paste designed for stainless steel to remove the stain, then reapply the neutral oil again.
4. Minor variations in speed on ceiling fans. This may be visible between products that are the same model. Some disparity in speed of ceiling fans is to be expected.
5. Damage caused by power surges or fluctuations.
6. Incorrect installation or installation from an unqualified and/or unregistered electrical contractor.
7. Damage to the ceiling fan that does not use the supplied wall control and/or a Brilliant approved remote.
8. If the Brilliant product has been exposed to the environment, incorrectly used, intentionally or accidently damaged.
9. Motor sounds or vibrations caused by non-approved light fittings that are connected to a Brilliant ceiling fan.
10. Damage to furnishings, walls, floors, structural, foundations or any other loss for damage either directly or indirectly derived from an unqualified installer attempting to install, modify or repair the product.

  • Customer Details

  • Purchasing Details

  • Product Details

  • Note: If the fitting has been incorrectly installed the customer will be liable for the costs of the replacement.
  • Installation Details

  • Are you using a Brilliant Remote Control With Your Ceiling Fan?

  • Attach any supporting documentation here
  • Warranty Conditions

  • Warranties are void if product has not been installed by a Licensed Electrical contractor.

    Travelling time to remote areas is not covered by the warranty.

    We cover within 30 minutes of major capital and regional centres.

    This will be payable by the customer and need to be conveyed to the customer.

    If you make a request for warranty service and the service agent finds

    It is not a Brilliant Lighting Fitting

    It has not been installed as per manufacturers instructions

    It has not been installed according to AS 3000 wiring regulations

    Proof of Purchase and Certificate of Electrical Safety MUST be attached to Claim.

    then the service agent could invoice you for the cost of the service call. This invoice will be for $100 minimum.

By filling out this form you authorise Brilliant Lighting to forward any electrical contractor charges that are incurred and not relating directly to a warrantable fault.