Our commitment to privacy
We respect each person’s right to privacy and aim to manage any personal information in a transparent and open manner in accordance with applicable laws on data privacy protection and data security, in particular the Privacy Act (Cth) and the Australian Privacy Principles. This Policy contains some important information about how we deal with personal information and will help you understand what data Brilliant Lighting may collect, how Brilliant Lighting uses and safeguards that data and with whom we may share it.
The personal information we collect
We only collect the personal information that is necessary to lawfully and ethically carry on our business, to provide the information, products and services our customers and contacts request, to communicate efficiently with our customers and contacts, to keep our customers and contacts informed of products and services that are available from us, and to responsibly market our products and services. Our contacts include people who are employed by customers and people who may use, specify or recommend our products such as Contractors and Wholesalers.
Unless we need particular information to supply the specific information, products or services you request, or to open a credit account for you, the personal information we might collect about you is limited to your name, gender, contact details, relationship to or dealings with us or our customers, and details of your participation in our events and promotions and your purchases of our products and services.
If you apply to us to open a credit account we may collect information about your financial position and credit history. We will collect your personal information only where it is reasonably necessary for one or more of our functions or activities. We will also ensure that collection of your personal information is relevant to and not excessive for the purposes for which it is collected and used. We may render information anonymous when feasible and appropriate, depending on the nature of the information and the risks associated with the intended uses.
We will generally collect your personal information directly from you. We may do this when you communicate with us by telephone, mail, fax or email, subscribe to our publications, participate in our promotions, We might sometimes obtain information about you from third parties such as our customers and contacts (for example, a customer who sells you our products may provide us with information about you). If we receive personal information from such third parties or if it is not publicly available, and such information is not reasonably necessary, then we will destroy or de-identify the information.
Where possible when dealing with us, you will be given the option of not identifying yourself or using a pseudonym. It is always up to you to decide whether to disclose personal information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with information, products or services you request, or you may not be allowed to participate in our competitions and promotions. Failure to collect personal information may prevent us from achieving the purpose for which such information was given to us.
Use and disclosure
We may use personal information we hold about you to send you invitations to attend our events, information about our promotions and your participation in them, or communications about our products and services, but we will not send you communications if you have told us that you do not want to receive them.
Apart from that, we will only use your personal information to the extent necessary to provide you with a seamless experience and to improve the quality of our services to you, to assess and process any application you may make for credit, and to manage any account you may have with us.
Except with your consent, we will not disclose personal information we hold about you to any non-affiliated companies or any entities outside the Brilliant Lighting.
Brilliant Lighting will not use or disclose personal information about you that we hold for the purpose of direct marketing, except where:
- you have given consent to the use of your personal information;
- it is impracticable for us to obtain consent and we provide a simple method for you to opt out; or
- you would reasonably expect us to use or disclose the information for that purpose and we provide a simple method for you to opt out.
We take reasonable steps to ensure that all personal information we hold is protected from misuse, interference and loss, and from unauthorized access, modification or disclosure. We maintain security over our premises and access to our computer systems is limited by user identifiers and passwords.
We will keep your personal information only as long as is necessary for any purpose for which it may be used or disclosed by us.
Cross-border disclosure of personal information
In cases where Brilliant Lighting employs the services of suppliers who are located overseas to collect, use, process or otherwise handle the personal information on its behalf, we will require such suppliers to handle the information in a manner consistent with our policies and where appropriate, we will put a contract in place with any external suppliers to ensure that your personal information is protected.
Some exceptions may apply, such as where you have given your consent to the disclosure of the information upon being informed by Brilliant Lighting, or where the disclosure is required by local laws or a court/tribunal order.
You may use many sections of our websites anonymously, but any information you choose to submit to us via our sites (eg subscribe to a publication, or send us an email) will be treated in accordance with this Policy.
We may store and process personal information collected from you in any country in which Brilliant Lighting or our hosting providers maintain facilities. By using our services, you consent to the disclosure of your information among these facilities, including those located outside your country.
Links to other websites
Brilliant Lighting’s website may contain links to other websites. Brilliant Lighting is not responsible for the privacy practices or the content of the other websites.
Correction of your personal information
If any personal data is inaccurate, out of date, irrelevant, misleading or incomplete, you may request that the data be amended, or we may determine that it should be removed. You may request that we notify any other entities of the correction, where we have previously disclosed such information to another entity.
If we refuse to give you access to or correct the personal information as requested by you, we will provide the reasons for the refusal and the mechanisms available should you wish to lodge a complaint. We will always take reasonable steps to give access to you or make corrections in a way that meets your needs as well as the needs of Brilliant Lighting.
Brilliant Lighting is committed to complying with its anti-spam obligations in accordance with the Spam Act (Cth). To this end, commercial electronic messages (in most cases, emails) sent to you which contain promotional material about services we provide will be sent either with your express or inferred consent. Such messages will always contain our contact information and a functional unsubscribe facility to allow you to opt-out of receiving messages of this nature from us in the future. We will honour any such unsubscribe requests within five working days.
Changes to this Policy
Contacting us about privacy
956 Stud Rd, Rowville VIC 3178 Australia
T +61 (3) 9765 2507
F +61 (3) 9763 0277